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Return Policy

Puretea strives to provide exceptional customer service and the perfect shopping experience each and every order.
If, for any reason, you are not completely satisfied with your order, please return or exchange any items in new and unused condition with original packaging within 15 days of purchase. Please contact us by phone or Email, prior to sending your products, in order to facilitate the return process.

Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.